FAQ
Ordering and Shipping
What payment methods do you accept?
We accept all major payment methods, including credit/debit cards (Visa, Mastercard, American Express, Discover, Diners Club), Shop Pay, PayPal, Apple Pay, Google Pay, Meta Pay, and Amazon Pay.
Do you offer international shipping?
At this time, we are accepting orders from all continental states, Hawaii, Alaska, and Puerto Rico. For other international destinations, please stay tuned as we work on expanding our shipping capabilities. If you have any specific questions or need assistance, please contact our customer service team.
How long will it take to receive my order?
Delivery times vary depending on your location. We process our orders within 24 hours. You can generally expect your orders to be delivered within 7 business days, but most of our products are actually delivered within fewer days!
How much is shipping, and do you offer expedited shipping?
We offer FREE SHIPPING on all orders, which are also delivered in an expedited manner. Therefore, there is no need to pay extra for expedited shipping.
Returns and Exchanges
What is your return/exchange policy?
We offer a hassle-free 30-day return policy. If you are not satisfied with your purchase, you can return/exchange it within 30 days of receipt for a full refund or exchange, no questions asked.
How do I return or exchange an item?
To return or exchange an item, please contact our customer service team for instructions. You will need your order number and details of the product you wish to return or exchange.
Who is responsible for the cost of return shipping?
If the return is due to a defect or error on our part, we will cover the return shipping costs. For other returns, the customer will be responsible for the return shipping fees.
Product Care and Maintenance
How do I care for my Ourjoy bedding products/blankets?
Care instructions vary by product and material. Most of our products are machine washable. Generally, we recommend washing your items in cold water with a gentle detergent, and tumble drying on low heat. Always refer to the care label for specific instructions.
How can I be sure of the quality of your products?
We are committed to providing high-quality products and stand behind the craftsmanship of our product lineup. Our products undergo rigorous quality checks to ensure they meet our standards. On the rarest occasion where you're experiencing anything subpar of pure coziness, simply send us a message to get you taken care of.
Customer Support
How can I contact customer support?
You can reach our customer support via email, phone, and the QR code on the packaging. We strive to respond to all inquiries within 3 business days, in the order they are received.
