Contact information

Contact Information

Last updated: July 24, 2026

We are here to help with orders, products, shipping, returns, refunds, payments, and general customer-service questions.

Store Information

Store name: OurJoyBed
Website: https://www.ourjoybed.com

Legal business name:
Hong Kong Feng Hui Trading Company Limited

Customer Support

Email:
ourjoyhelp@outlook.com

Customer-service inquiries are normally answered within 1–2 business days.

Messages are reviewed Monday through Friday, excluding major public holidays. Response times may be longer during weekends, holidays, promotional periods, or periods of unusually high inquiry volume.

Order Support

When contacting us about an order, please include:

- Your order number
- The email address used to place the order
- A brief description of the question or issue
- Photographs when the inquiry concerns a damaged, defective, incomplete, or incorrect item

Returns

Do not send products to our registered business address.

To request a return, email ourjoyhelp@outlook.com and wait for written authorization, a prepaid shipping label, and the designated U.S. return facility address.

Returns sent without authorization may be delayed or rejected.

Registered Business Address

Hong Kong Feng Hui Trading Company Limited
Room S068, 2/F, The Capital
61–65 Chatham Road South
Tsim Sha Tsui, Kowloon
Hong Kong

This is our registered business address and is not a customer return warehouse.

Packaging QR Code

Where available, customers may also use the customer-support QR code printed on product packaging to access our contact information.