Refund policy
Return & Refund Policy
Last updated: July 24, 2026
At OurJoyBed, we want customers to feel confident about every purchase. Eligible orders delivered within the 48 contiguous United States may be returned within 30 calendar days after delivery.
OurJoyBed is operated by Hong Kong Feng Hui Trading Company Limited.
30-Day Return Period
You may request a return within 30 calendar days from the date your order is marked as delivered by the carrier.
Return requests submitted after the 30-day return period may not be accepted unless required by applicable law.
Return Eligibility
To qualify for a return, the product must:
- Be unused and unwashed
- Be free from stains, odors, hair, damage, or other signs of use
- Include the original packaging, labels, accessories, and all items originally included
- Be accompanied by valid proof of purchase or an OurJoyBed order number
Products that have been used, washed, altered, damaged after delivery, or returned incomplete may not qualify for a refund, unless the product arrived damaged, defective, incomplete, or incorrect.
Return Authorization and Return Address
All returns require prior written authorization from OurJoyBed.
After your return request has been reviewed and approved, we will provide:
- The designated U.S. return facility address
- Packing and shipping instructions
- A prepaid return shipping label when OurJoyBed is responsible for the return shipping cost
Do not return products to our Hong Kong registered business address. Our Hong Kong registered office is not a return warehouse and cannot accept customer return packages.
Please do not send a product back to the original shipping address, an address printed on the package, or any other address unless it is specifically provided in our return authorization email.
Returns sent without prior authorization may be delayed, rejected, returned to the sender, or become ineligible for reimbursement.
Return Shipping Costs
If the return is caused by a damaged, defective, incomplete, or incorrect item, OurJoyBed will provide a prepaid return shipping label at no cost to the customer.
For returns caused by a change of mind, ordering the wrong size or color, personal preference, or another non-defect reason, the customer is responsible for the return shipping cost.
When the customer is responsible for return shipping, the customer must use a trackable shipping service and keep the shipping receipt and tracking information until the refund has been completed.
We do not charge a restocking fee for eligible returns.
Change of Mind or Incorrect Selection
You may request a return if you change your mind or accidentally select the wrong size or color, provided that:
- The request is submitted within 30 days after delivery
- The item remains unused and unwashed
- The item satisfies all return eligibility requirements
For returns of this type, the customer is responsible for the return shipping cost.
After approval, we will provide the designated U.S. return facility address and return instructions. The customer must arrange and pay for the return shipment using a trackable shipping service.
Damaged, Defective, Incomplete, or Incorrect Items
Please inspect your order shortly after delivery.
If your order arrives damaged, defective, incomplete, or different from what you ordered, contact us as soon as possible at ourjoyhelp@outlook.com.
Please include:
- Your order number
- A description of the issue
- Clear photographs of the product
- Clear photographs of the packaging if the package was damaged
- A photograph of the shipping label when relevant
After reviewing the information, we may offer a replacement, refund, prepaid return, or another appropriate solution at no additional cost to you.
If a return is required because the item is damaged, defective, incomplete, or incorrect, OurJoyBed will provide a prepaid return shipping label.
How to Request a Return
To request a return:
1. Email ourjoyhelp@outlook.com within 30 days after delivery.
2. Include your order number and the reason for the return.
3. If the item is damaged, defective, incomplete, or incorrect, include clear photographs of the product and packaging.
4. Wait for written return authorization and the designated U.S. return facility address.
5. Follow the return instructions provided by OurJoyBed.
6. If OurJoyBed is responsible for return shipping, use the prepaid return shipping label provided.
7. If you are responsible for return shipping, arrange shipment using a trackable shipping service.
8. Pack the product securely with all original packaging and included items.
9. Keep your shipping receipt and tracking information until the refund is completed.
Do not return an item before receiving our approval and return instructions.
Exchanges
We do not currently process direct exchanges.
If you would like a different size, color, or product, please return the original item in accordance with this policy and place a new order separately.
Refund Process
After the returned product has been delivered to the designated return facility, it will be inspected to confirm that it meets the return requirements.
Approved refunds will be issued to the original payment method within 5 business days after the inspection is completed.
Return shipping costs paid by the customer are not refundable unless the return was caused by a damaged, defective, incomplete, or incorrect item, or unless otherwise required by applicable law.
After we issue a refund, your bank, card provider, or payment service may require additional processing time before the funds appear in your account. Processing times vary by financial institution.
Original Payment Method
Refunds will normally be returned only to the original payment method used for the order.
We do not issue refunds as discount codes or store credit unless the customer specifically agrees to that method.
If the original payment method is no longer available, please contact us. Any alternative refund arrangement will be reviewed individually and may require additional verification.
Rejected or Reduced Refunds
A return may be rejected or receive a reduced refund, where permitted by applicable law, if:
- The item was used, washed, stained, altered, or damaged after delivery
- Packaging, labels, accessories, or included items are missing
- The return request was submitted outside the 30-day return period
- The product was returned without authorization
- The returned product does not match the original order
- There is evidence of misuse, abuse, fraud, or policy manipulation
We will contact you by email if there is an issue with your return.
Return Packages Lost in Transit
Please keep the carrier receipt and tracking number for your return.
If a return package is lost before it reaches the designated return facility, we may require the tracking information and shipping receipt to investigate the shipment with the carrier.
For customer-arranged returns, OurJoyBed is not responsible for a return package that is lost before it is delivered to the designated return facility. Customers should use a trackable shipping service and may choose to purchase shipping insurance.
For returns shipped using a prepaid label provided by OurJoyBed, please contact us if the tracking information shows an unexpected delay or delivery issue.
Order Cancellations
If you need to cancel an order, contact us as soon as possible.
We will attempt to cancel the order before it enters processing or ships, but cancellation cannot be guaranteed.
If the order has already shipped, you may request a return after receiving it. The return shipping cost will be determined according to the reason for the return under this policy.
Contact Information
Email:
ourjoyhelp@outlook.com
Customer service inquiries are normally answered within 1–2 business days.
Legal business name:
Hong Kong Feng Hui Trading Company Limited
Registered business address:
Room S068, 2/F, The Capital
61–65 Chatham Road South
Tsim Sha Tsui, Kowloon
Hong Kong
The registered business address above is not a customer return address. Approved returns must be sent only to the designated U.S. return address provided in our return authorization email.