Terms of service

Terms of Service

Last updated: July 24, 2026

This website is operated by Hong Kong Feng Hui Trading Company Limited under the OurJoyBed brand.

Throughout this website, the terms “OurJoyBed,” “we,” “us,” and “our” refer to Hong Kong Feng Hui Trading Company Limited.

By visiting our website, browsing our products, creating an account, or purchasing from us, you agree to these Terms of Service and the policies referenced in them.

Please read these Terms carefully before using our website. If you do not agree to these Terms, you should not access the website or use our services.

Online Store Terms

By using this website, you confirm that you are at least the age of majority in your state or place of residence, or that you have permission from a parent or legal guardian where required.

You may not use our products, website, or services for any unlawful, fraudulent, or unauthorized purpose.

You must not upload, transmit, or distribute viruses, malicious code, automated attacks, or other harmful materials through the website.

A violation of these Terms may result in suspension or termination of access to our services.

Product Information

We make reasonable efforts to display product descriptions, materials, sizes, colors, images, pricing, availability, and specifications accurately.

Actual colors, textures, and appearance may vary slightly because of photography, lighting, screen settings, production batches, and natural material variation.

Customers should review the product description, size information, set contents, care instructions, pricing, and availability before placing an order.

We may correct product information, images, pricing, availability, or description errors when identified.

Pricing and Availability

All prices are displayed in U.S. dollars unless otherwise stated.

Prices, promotions, and product availability may change without notice.

Any crossed-out price, comparison price, sale price, or promotional claim displayed on the website is intended to reflect the actual offer available during the stated promotional period.

We reserve the right to correct genuine pricing, availability, or product-description errors.

If an order is affected by a material error, we may contact you for confirmation, cancel the affected order, or issue a refund.

Orders and Payment

When placing an order, you agree to provide accurate, complete, and current billing, shipping, contact, and payment information.

We may refuse, review, hold, or cancel an order for reasons including:

- Suspected fraud or unauthorized payment
- Incorrect or unverifiable customer information
- Product unavailability
- Pricing or website errors
- Unusual purchasing activity
- Violation of these Terms

Payment must be successfully authorized before an order is fulfilled.

Accepted payment methods are displayed during checkout. The payment methods available to an individual customer may vary depending on device, browser, location, and payment-provider eligibility.

Shipping and Delivery

Shipping destinations, processing times, delivery estimates, tracking, and shipping costs are described in our Shipping Policy.

Delivery dates are estimates and are not guaranteed unless expressly stated.

We are not responsible for delays caused by carriers, severe weather, service disruptions, incorrect delivery information, or circumstances outside our reasonable control.

Customers are responsible for providing a complete and accurate shipping address.

Returns and Refunds

Returns and refunds are governed by our Return & Refund Policy.

Customers must request authorization before sending a return.

Our Hong Kong registered business address is not a customer return address. Approved returns must be sent to the designated U.S. return facility identified in the return authorization email.

Product Care

Customers are responsible for following the washing, drying, storage, use, and care instructions supplied with the product.

Normal wear and tear, misuse, accidental damage, and damage caused by improper care are not considered manufacturing defects.

Promotions and Discounts

Promotional offers, discount codes, and sale prices may be subject to additional terms, expiration dates, product restrictions, and availability limitations.

Discounts may not be combined unless expressly stated.

We may modify or end a promotion, but any changes will not affect orders already accepted and paid unless the order was affected by an error or fraudulent activity.

Account Information

If you create an account, you are responsible for maintaining the confidentiality of your login credentials and restricting access to your account.

You are responsible for activity conducted through your account unless you notify us promptly of unauthorized access.

Intellectual Property

The website and its content, including text, images, graphics, logos, product names, designs, layouts, and other materials, are owned by or licensed to Hong Kong Feng Hui Trading Company Limited unless otherwise stated.

OurJoyBed and TWK are brands operated by Hong Kong Feng Hui Trading Company Limited.

You may not reproduce, distribute, modify, sell, publish, display, or commercially exploit website content without prior written authorization.

Third-Party Services and Links

Our website may contain links to or integrations with third-party services, including payment providers, shipping carriers, review platforms, analytics providers, and social-media services.

We are not responsible for the independent content, policies, availability, or practices of third-party services.

User Comments and Reviews

Customers may submit reviews, comments, photographs, feedback, or other content.

By submitting content, you grant us a non-exclusive right to display and use that content for legitimate business, customer-service, and marketing purposes.

Submitted content must not be unlawful, abusive, fraudulent, misleading, defamatory, obscene, or infringe the rights of another person.

We may remove or moderate content that violates these requirements.

Some reviews displayed on our website may have originated from purchases made through our Amazon storefront or another verified sales channel. Where applicable, the original review source should be identified near the review.

We do not knowingly create or publish fabricated customer reviews.

Prohibited Uses

You may not use our website or services:

- For an unlawful or fraudulent purpose
- To violate applicable laws or regulations
- To infringe intellectual-property or privacy rights
- To submit false or misleading information
- To upload malicious code
- To interfere with website security or operation
- To collect personal information without authorization
- To manipulate reviews, orders, promotions, refunds, or payment systems

Disclaimer of Warranties

The website and services are provided on an “as available” basis.

To the fullest extent permitted by applicable law, we do not guarantee that the website will always be uninterrupted, secure, error-free, or free of harmful components.

Nothing in these Terms excludes any warranty, right, or remedy that cannot lawfully be excluded.

Limitation of Liability

To the fullest extent permitted by applicable law, Hong Kong Feng Hui Trading Company Limited will not be liable for indirect, incidental, special, punitive, or consequential damages resulting from use of the website or purchase of products.

This limitation does not exclude liability that cannot legally be excluded or limited under applicable consumer-protection law.

Indemnification

You agree to indemnify and hold harmless Hong Kong Feng Hui Trading Company Limited, OurJoyBed, and their personnel and service providers from claims arising from your unlawful use of the website, violation of these Terms, or infringement of third-party rights.

Changes to These Terms

We may update these Terms by publishing a revised version on this page and updating the “Last updated” date.

Your continued use of the website after revised Terms are published constitutes acceptance of the revised Terms, to the extent permitted by applicable law.

Governing Law

These Terms are governed by the laws of the Hong Kong Special Administrative Region.

Nothing in these Terms limits any mandatory consumer-protection rights that apply to a customer under the laws of their place of residence.

Contact Information

Email: ourjoyhelp@outlook.com

Website: https://www.ourjoybed.com

Legal business name:
Hong Kong Feng Hui Trading Company Limited

Registered business address:
Room S068, 2/F, The Capital
61–65 Chatham Road South
Tsim Sha Tsui, Kowloon
Hong Kong