Shipping policy

Shipping Policy

Last updated: July 24, 2026

At OurJoyBed, we aim to provide clear and reliable shipping information before customers place an order.

OurJoyBed is operated by Hong Kong Feng Hui Trading Company Limited.

Shipping Destinations

We currently ship only to addresses within the 48 contiguous United States.

We do not currently ship to:

- Alaska
- Hawaii
- Puerto Rico
- U.S. territories
- APO, FPO, or DPO addresses
- P.O. boxes
- International destinations

Order Processing Time

Orders are normally processed within 1 business day after payment has been successfully confirmed.

Business days are Monday through Friday, excluding U.S. federal holidays.

Orders placed on weekends or public holidays will normally begin processing on the next business day.

Estimated Delivery Time

After an order has been processed and shipped, standard delivery normally takes 4–7 business days.

The total estimated time from placing an order to delivery is approximately 5–8 business days.

Delivery estimates are not guaranteed and may be affected by:

- Severe weather
- Carrier delays or disruptions
- Peak shopping periods
- Public holidays
- Incorrect or incomplete addresses
- Events outside our reasonable control

Shipping Cost

We provide free standard shipping for all eligible orders delivered within the 48 contiguous United States.

No minimum purchase amount is required.

We do not currently offer expedited or express shipping.

Order Fulfillment

Orders are fulfilled through our U.S. warehouse and fulfillment network.

The warehouse or carrier shown in tracking information may vary depending on product availability, customer location, and fulfillment requirements.

Order Tracking

Once your order ships, we will send a shipping confirmation email containing tracking information.

Please allow up to 48 hours after the carrier receives the package for tracking information to become active.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address during checkout.

We cannot guarantee that an address can be changed after an order enters processing or has shipped.

We are not responsible for delays, failed deliveries, or additional costs caused by incomplete or incorrect information supplied by the customer.

Shipping Delays

Occasional delays may occur because of weather, carrier disruptions, peak seasons, public holidays, or other circumstances outside our reasonable control.

If your tracking information has not been updated for more than 7 business days, please contact us so that we can assist with checking the shipment.

Lost, Damaged, or Missing Packages

If your package appears to be lost, arrives damaged, is incomplete, or is marked as delivered but cannot be located, contact us promptly.

Please provide:

- Your order number
- A description of the issue
- Relevant tracking information
- Photographs of the package or product when applicable

We will review the issue and provide an appropriate solution based on the circumstances.

Customs and Import Charges

Because we currently ship only to customers within the 48 contiguous United States from our U.S. fulfillment network, customers are not normally required to pay additional customs duties or import charges upon delivery.

Returns

Returns are governed by our Return & Refund Policy.

Do not send returns to the address printed on the original shipping package unless our customer-service team specifically instructs you to do so.

Our Hong Kong registered business address is not a customer return address.

Contact Information

Email: ourjoyhelp@outlook.com

Customer service inquiries are normally answered within 1–2 business days.

Legal business name:
Hong Kong Feng Hui Trading Company Limited

Registered business address:
Room S068, 2/F, The Capital
61–65 Chatham Road South
Tsim Sha Tsui, Kowloon
Hong Kong